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MarmaLAB Agency
Sofia, 1 Ravnogor Str.
[email protected]
+359 88 90 90 790

Privacy policy


Date of entry: 25.05.2018
Last updated: 13.06.2018

The Privacy Policy aims to explain how and why we collect and process your personal data. “Personal data” is a term for any information or set of information that identifies you or can identify you in combination with other information. Such is for example the information you share with us, your choices on the marmalab.agency website, the choice you make about the marketing messages you want to be sent to you, and others. The Privacy Policy also explains how we handle your personal data, what your rights and legal protections are.

Mandatory information about the rights of individuals to protect personal data:

Company responsible for collecting and processing your personal data:

Company: “MarmaLAB” OOD
BULSTAT Unified Identification Code/Number (UIC): 202944370
Registered office and head office: Sofia, 73 Hristo Maksimov str.
Address for correspondence: Sofia, 73 Hristo Maksimov str.
Mobile: +359 88 90 90 790
E-mail: [email protected]
Web: https://marmalab.agency/

Mandatory information about the rights of individuals to protect personal data:

Competent Data Protection Supervisor:

Company: Commission on Personal Data Protection
Headquarters and address of management: Sofia 1592, “Prof. Tsvetan Lazarov “2
Address for correspondence: Sofia 1592, “Prof. Tsvetan Lazarov “2
Phone: 02/ 915 3 518
Web: www.cpdp.bg

Collection, processing and storage of your personal data – the essence of the process:

We (Administrator) collect, process and store your personal data based on the use of our website, available at https://marmalab.agency and in order to meet your requirements for access to quality services, providing access to certain functionalities of the web site, registration for email newsletter and / or events organized by us, participation in online surveys, discussion groups or forums, for marketing activities. “MarmaLAB” OOD (Administrator) collects, processes, stores and protects your personal data in accordance with Regulation (EU) 2016/679 (GDPR). We administer your personal only after your explicit consent to:

  • The fulfillment of our obligations under a signed contract;
  • Our legitimate (Administrator) or third party interests, such as performance of obligations to:
    • Commission on Personal Data Protection
    • National Revenue Agency
    • Ministry of the Interior
    • Others
  • Providing full functionality during the use of our website;
  • Accounting purposes;
  • Statistical purposes;
  • Marketing purposes;
  • Send an information / marketing newsletter after explicit consent;
  • Making a customer / client connection;

Ways of obtaining personal data

We (Administrator) collect, process and store your personal data in a lawful, conscientious and transparent manner. We may receive your personal data after you voluntarily provide it through:

  • Sending a letter by email;
  • Filling in a brief;
  • Participation in our promotions, games and other events;
  • Sending feedback;
  • Handing in an “Offer”;
  • Concluding a “Contract” to provide Services, fully described in the General Terms and Conditions and available at a web address ttps://marmalab.agency/terms-and-conditions/;


We (Administrator) collect, process and store the following personal data:

  • Data about you: Name, EGN (Citizen identification number);
  • Contact Details: Email Address;
  • Location details: Place of residence, correspondence address;
  • Financial data: Bank account details and tax invoice data;
  • Marketing and communication data: Your preference for receiving marketing communications from us as well as communication preferences;
  • Visit History: We track your interests to determine the type of content you prefer;
  • IP address;

We (Administrator) DO NOT collect sensitive personal information about you:

  • Racial;
  • Ethnic origin;
  • Religious beliefs;
  • Sexual orientation;
  • Political views;
  • Membership in organizations;
  • Information on health and genetic status;
  • Biometric data;
  • Criminal liability;

Type of personal data that is collected


Cookies are information files which include unlimited textual content, stored in the users’ devices in order to improve the functionality of a website. These files make the user recognizable so the website could be efficiently adapted according to their preferences. The cookies usually contain the name of the website which they belong to, the length of time a cookie will stay on your computer or mobile device and a unique number.


Cookies are used to adapt the content of the website according to the individual user’s preferences and to optimize the browsing experience on the website. They are used for the preparation of an anonymous common statistic which helps us understand the user behavior on the website – that helps us improve its structure and content while personal users’ data remains inaccessible.

Personal data content:

The personal data accumulated through the cookies can be used only for the sake of improving the user’s online experience. This type of information is encrypted in a way which makes it inaccessible to unauthorized third parties.

Deleting cookies:

The applications used for surfing websites allow the cookies to be saved by default. This setting can be changed so that automatic cookie saving would be blocked in the browser or the user could be informed every time before the cookies are about to be saved on their device. Detailed information about the different ways of managing cookies can be found in the application or browser settings. Blocking all cookies might have a negative impact upon the usability of some features on our website.

We use cookies for purposes mainly related to analyzing your behavior in the following directions:

  • Monitoring the parts of the website that you visit;
  • How much time you spend on the website;
  • How much time do you spend watching a particular video;
  • Which advertisements you saw and/or reacted to;

Sharing your personal data

Part of the information we receive from and about you, is sometimes shared with third parties, so we can ensure availability and accessibility of the service you use. This is necessary in order for us to assure you have the best experience when you use our services. “MarmaLAB” OOD in the role of a responsible administrator of your personal data does not disclose, sell, share personal information about you (within the meaning of Regulation (EU) 2016/679 (GDPR)) with others and / or unrelated companies unless this is necessary to provide you with a service you request and only after your explicit consent or when:

The information is shared with trusted partners in order to provide adequate advertising communication to our users as well as to provide the necessary information for performance and creating special offers. Partner companies do not have the right to share the information themselves. Such companies are, but are not limited to:

  • Google (Google Analytics; Google Tag Manager и др.);
  • Facebook (Facebook Pixel; Facebook Ads и др.);
  • Typeforms – questionnaire platform;
  • The information is used for the purposes of execution of legitimate requests by competent authorities within the meaning of Bulgarian law;

Methods and deadlines for personal data storing

Your personal data is going to be stored on a restricted access server. The time limits for which we store personal information about you are:

  • Until you explicitly request your personal information to be deleted;
  • Within the active cookie expiration date;

Collection rights, processing and storage of personal data of a subject within the meaning of Regulation (EC) 2016/679 (GDPR)

Right of access to personal data:

You have the right to receive confirmation from us that we process your personal data. If this is the case, you have the right to access the relevant information;

Right to corrections of personal data:

You have the right to correct or request the filling in of inaccurate or incomplete personal data relating to you by making a request to us.

Right to delete personal information (the right to be “forgotten”):

Имате правото да поискате от нас изтриване на част или всички свързани с Вас лични данни, а ние имаме задължението да ги изтрием без ненужно забавяне, при определени обстоятелства;

Right of limitation:

You may request that we limit the processing of your personal data under certain circumstances and until a legitimate solution is found;

Right of objection:

You have the right to object to the processing of your personal data in a given situation, such as having doubts about the legitimate interest of our processing (Administrator);

Right of portability:

You have the right to require us (Administrator) to provide you with your personal data in a suitable version for the purpose of transferring to another Administrator if your personal data is processed automatically after your explicit consent and / or contractual relationship with us (Administrator);

Right to Complain:

You have the right to lodge a complaint with respect to the processing of your personal data by us (Administrator) in the relevant control body;


Control body: Personal Data Protection Commission
Headquarters and address of management: Sofia 1592, “Prof. Tsvetan Lazarov “2
Address for correspondence: Sofia 1592, “Prof. Tsvetan Lazarov “2
Phone: 02/915 3 518
Website: www.cpdp.bg

If you wish to exercise part or all of your rights related to this privacy policy, please contact us at [email protected]

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